Peer reviewing helps Supporting People teams develop a better understanding of how Supporting People-funded services are provided and gives a ‘real’ insight into living conditions as experienced by service users.

Current and past service users go through a training process to become peer
reviewers and then accompany Supporting People staff on service review visits,
interviewing both other service users at the site and members of staff. Their findings are then fed back to the review officers.

Peer reviewers often notice issues related to the service they are reviewing that might be overlooked by the Supporting People officer and can then ask questions about those issues from a different perspective.

Read about peer review programmes here.